Privacy Policy

1. Who We Are

The data controller for information collected through this website is Tham Counsel, a legal practice operating under Thai law and providing pension-related legal guidance and representation.

• Address: 312/5 Ladprao Road, Chankasem, Chatuchak, Bangkok 10900, Thailand
• Phone: +66 2 384 7169
• Privacy enquiries: [email protected]

2. What Data We Collect

We collect only the data necessary to respond to your enquiry or deliver the service you have requested. This may include:

Information You Provide Directly

• Your name and contact details (email address, telephone number)
• The subject or nature of your pension enquiry
• Any further information you choose to include in a contact form message

Information Collected Automatically

• Browser type, approximate location (country/region), and device information
• Pages visited, time spent on site, and referring pages — gathered via analytics tools
• Cookie preferences and consent records

Legal Basis for Processing

We process your data on the following grounds under the Thailand Personal Data Protection Act B.E. 2562 (PDPA):

• Legitimate interest — to respond to your enquiry and manage our client relationship
• Consent — for optional analytics and marketing cookies, where given through our cookie preferences
• Contract performance — when we are engaged to provide a legal service on your behalf
• Legal obligation — where required by Thai law or applicable regulation

3. How We Use Your Data

Your data is used for the following purposes:

• Responding to enquiries submitted through our website contact form
• Scheduling and conducting consultations regarding pension matters
• Delivering the legal services you have engaged us to provide
• Sending service-related communications (not marketing) where you have provided contact information
• Understanding how our website is used so we may improve it — via aggregated, anonymised analytics
• Meeting our legal and professional obligations as a legal practice

We do not send unsolicited marketing communications. You will only receive messages from us that are directly relevant to your enquiry or engagement.

4. Data Sharing with Third Parties

We do not sell or trade your personal data. We may share it only in the following limited circumstances:

• Service providers — IT infrastructure and hosting partners who support our operations under data processing agreements
• Analytics providers — such as Google Analytics, which processes anonymised usage data on our behalf
• Regulatory or judicial bodies — where we are required to disclose information by law or in the course of a proceeding
• Correspondent legal professionals — only where directly necessary to carry out a legal service you have instructed us on, and with your awareness

Any third party with access to personal data is required to handle it securely and only for the purpose stated.

5. Data Retention

We hold personal data for as long as is necessary for the purpose for which it was collected:

• Enquiry-only contacts — data is retained for up to 12 months in case a follow-up is needed, then deleted
• Engaged clients — file and correspondence data is retained for a minimum of 5 years following conclusion of the matter, consistent with professional obligations under Thai law
• Analytics data — retained in anonymised form for up to 26 months

6. Cookies

Our website uses cookies to support basic functionality and, where you have given consent, to understand how the site is used. Cookie categories include:

• Essential cookies — required for the site to function; cannot be disabled
• Analytics cookies — optional; help us understand visitor behaviour in aggregated form
• Marketing cookies — optional; used for advertising-related tracking
• Preference cookies — optional; remember settings you have chosen

You may review and adjust your cookie preferences at any time on our Cookie Policy page.

7. Data Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or disclosure. These include:

• Encrypted data transmission via HTTPS
• Restricted internal access on a need-to-know basis
• Regular review of security practices
• Prompt assessment and notification in the event of a data breach, consistent with applicable law

While no system is entirely without risk, we handle your data with professional care.

8. Your Rights

Under the Thailand PDPA, you have the following rights in relation to the personal data we hold about you:

• Access — you may request a copy of the personal data we hold about you
• Rectification — you may ask us to correct inaccurate or incomplete data
• Erasure — in certain circumstances, you may request that we delete your data
• Restriction — you may ask us to limit how we use your data while a concern is being resolved
• Data portability — you may request your data in a structured, commonly used format
• Objection — you may object to processing carried out on grounds of legitimate interest
• Withdrawal of consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.

If you have concerns about how we have handled your data, you may raise a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

9. Third-Party Links

Our website may occasionally link to external sites for reference or convenience. We are not responsible for the privacy practices of those sites and encourage you to read their own policies before sharing any personal information with them.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under this age. If you believe a minor has submitted personal data through our site, please contact us and we will remove it promptly.

11. Updates to This Policy

We review this policy periodically and may update it to reflect changes in our practices or applicable law. Where changes are material, we will indicate the updated date at the top of this page. Continued use of our site following any update constitutes acceptance of the revised policy.

12. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]
• Phone: +66 2 384 7169
• Address: 312/5 Ladprao Road, Chankasem, Chatuchak, Bangkok 10900, Thailand